Conditions
General information
Spoiled Me ApS , VAT 37394262
Rosengyden 13,9300 Saeby, Denmark
(+45)61688176
Bank: Sparekassen Vedsyssel, Account:9070-1625891856, IBAN: DK6490701625891856, SWIFT: Vraa DK 21
Below are sales and delivery conditions that are valid for all orders with Spoiled Me. Conditions are valid in case other is not agreed between you as buyer and Spoiled Me as a seller.
Payment:
You can order goods online in our online store and pay by direct bank transfer, PayPal, and credit cards as set out on www.spoiledme.com. Payment for the items and related costs will be due at the time we accept your order, once we have received the order.
All prices on the Spoiled Me homepage www.spoiledme.com including Danish Vat 25%, payment fees, and without delivery costs.
Delivery
All delivery dates on www.spoiledme.com are given for general guidance. In most cases, we are able to deliver the item to you within our estimated delivery time, in case of any delay we will contact you to inform this.
If we are unable to deliver the items to you, then we will be entitled to cancel the Contract and if payment has already been taken, refund the costs of the items to you.
Goods are ready for shipment in 14-20 working days from the payment date unless goods are available in stock. All dresses are produced, when the order is placed and payment is arranged unless the other is not specified in the product description.
Shipment is arranged with Post Denmark with the postal service. International deliveries may vary in delivery time and we cannot set a fixed delivery date.
Please contact us if you need urgent delivery and we will arrange courier shipment at additional charges for your order as per the rate for your destination.
You must check items within the receipt and before use. If any errors or faultiest occur, these need to be informed to us within 5 working days on spoiledme@spoiledme.com with order reference and description of the problem. Failure to do so within 5 working days of receiving the item may result in refund rejection.
Shipments outside of the EU maybe be subject to additional customs fees and taxes. Spoiled Me does not responsible for extra charges and taxes.
Cancellations
All Spoiled Me items are made once an order is placed, we do not accept any cancellation of the order that had been processed.
Special conditions
Rush orders: for rush orders please contact us by e-mail at spoiledme@spoiledme.com. We would like to help you and deliver the goods as soon as possible, but we have to charge you additional costs, which shall be agreed upon individually.
If you cannot find your size in our size guide, we will be happy to make our dresses/clothing after your specific measurements.
if you need any assistance in choosing the correct size, we will be happy to help you. Please email us on spoiledme@spoiledme.com
Refunds and Returns
As all Spoiled Me items are only processed once an order is placed, we are unable to exchange it or refund your order unless the item is a subject to faulty by us. When the item is deemed faulty by us, we will reclaim the issue at our own cost or offer you solution to fix the issue.
All Spoiled Me items are subject to a careful control before shipment and we take pictures of the items that we send to you prior to packing as extra control.
In cases where we do accept your refund request, you will receive a full refund of the price you paid for the items returned if :
-item is in original packing
-item has not been used and retail seals are not broken
-item is in pristine condition
Faulty goods
In case of any defect, shortage or missed deliveries please contact:
Spoiled Me ApS, Rosengyden 13, 9300 Saeby, Denmark spoiledme@spoiledme.com
Privacy policy
What personal data we collect and why we collect it
Data privacy is of high importance for Spoiled Me and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
We collect :
- Contact information such as e-mail address, telephone number and postal code to deliver the service you are requesting
- The registration of personal data and personally identifiable information is necessary in order to analyze how users use Spoiled Me websites through Google Analytics.
Spoiled Me collects and processes information about you when you:
• Provides information when you create or make changes to your user account with us in order to use certain services, such as creating a profile.
• Selects to sign up for Spoiled Me newsletter, thus accepting that we need to send you marketing material via email with information about news and great deals.
• Proposes payment of purchases (except card information);
• Send a query, complain or give us feedback; or
• In addition, personal information is provided to us via the website or otherwise.
Spoiled Me does not collect personal information from third parties about the customers.
Spoiled Me uses Stripe software platform and PayPal Payment Services to handle online purchases and does not store information about payment methods, eg card numbers on payment cards, bank accounts, or similar.
Who is the controller of your personal data?
The Danish company, Spoiled Me ApS is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, Spoiled Me ApS will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.
Who access your data?
We never pass on, sell or swap your data for marketing purposes to third parties outside Spoiled Me ApS.
Data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties under every specific process below.
In order to further develop and improve Spoiled Me website, we provide statistics on how users use the pages. The statistics are only used in summary form, eg. to see which pages and browsers our customers use most.
Spoiled Me uses Google Analytics to collect visitor statistics and, in that regard, passes IP addresses to Google Analytics. Google may disclose information to third parties where the law requires this or to third parties who perform tasks for them. The Google Analytics Privacy Policy is accepted by visiting www.spoiledme.com and listed at http://www.google.com/privacy.html
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Spoiled Me that will provide you with your personal data via e-mail.
Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
If you have a Spoiled Me account you can edit your personal data under your account and membership pages.
Right to erasure:
You have the right to erase any personal data processed by Spoiled Me at any time except for the following situations
* You have an ongoing matter with Customer Service
* You have an unsettled debt with Spoiled Me, regardless of the payment method
* If you are suspected or have misused our services within the last four years
* If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Spoiled Me legitimate interest. Spoiled Me will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
If you no longer wish to receive newsletters from Spoiled Me, you can always click “Unsubscribe Newsletter” at the bottom of the newsletter.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal data is stored on server in Denmark. Some personal information is administered by a third party (data processor) which stores and processes personal data on the basis of this data policy and applicable data protection laws.
We keep only personal information as long as necessary for the purposes stated above.
We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing we will consider you an inactive customer if you haven’t opened an e-mail for within the last year. After this time period your personal data will be deleted.